Store policies
SUSTAINABILITY
We are a 100% Colombian brand. Our garments are exclusive and our designs are unique, we work with local and excellent quality supplies. Our workforce is dignified, ensuring that our workers and suppliers receive fair payment, on time and with the best conditions.
PRIVACY & SECURITY
Our website is protected with SSL technology.
TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data transmitted between the web server and browsers remains private and secure.
Additionally, we work with payment processors and/or allies such as MercadoPago and they have PCI DSS Level 1 certification, for the secure management of customer information, both personal and credit or debit card payment. While we cannot guarantee 100% security, these systems have proven to be very effective in handling classified information and will make it difficult for a hacker to decrypt your data.
GUARANTEE
Encantia Kids is not responsible for misuse of the garment, in terms of washing and wear.
If you wish to make a size change, it must be within 7 days of delivery and we make the change as long as the garment is in the best condition. We do not cover shipping costs. We do not make money refunds. In cases where the return request is made outside the previously stated period, Encantia Kids is not obliged to accept product returns, except for quality defects and will be subject to review.
PAYMENT METHODS
- Debit/Credit Cards
-Payment market
- Manual payment